Recording for the benefit of memory and clarity
As with other Instant Messaging solutions, messages are sent
live to other users. It's got the benefit of email, but with extra
speed and less formality.
When a discussion is started, it is given a subject and is
specifically associated with a client, project or task. This way it
is easy to locate discussions for future reference. If there are
any discussions already underway for a given item, it is shown in a
Watch and Wait
Anyone can 'watch' discussions regarding a client or project,
for example. Whenever a discussion is started or further
conversation has taken place, it becomes indicated in the personal
'inboxes' of those who are watching.
If during a discussion you feel that someone currently not
involved would benefit, they can be added as a 'watcher' of the
discussion in question. If they then decide that they aren't
interested, they can choose to 'unwatch' the discussion.